Fader Flow

Privacy Policy

Last updated: March 4, 2025

1. Introduction

Fader Flow ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our studio management platform.

2. Information We Collect

Information You Provide

  • Account Information: Email address, password, and name when you create an account
  • Studio Information: Studio name, business details, and service offerings
  • Client Data: Information about your clients that you enter into the system, including names, contact information, and booking history
  • Payment Information: Processed through Stripe; we do not store credit card numbers
  • Communications: Information you provide when contacting our support team

Information Collected Automatically

  • Usage Data: How you interact with our Service, including pages visited and features used
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and referring URLs
  • Cookies: Session cookies to maintain your login state

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Personalize and improve your experience

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

  • Service Providers: With third parties who perform services on our behalf (e.g., Stripe for payments, Supabase for data storage, Resend for emails)
  • Legal Requirements: If required by law or in response to valid legal process
  • Protection of Rights: To protect our rights, privacy, safety, or property
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit consent to share your information

5. Data Storage and Security

Your data is stored securely using industry-standard practices:

  • Data is stored in Supabase (PostgreSQL) with encryption at rest
  • All data transmission is encrypted using TLS/SSL
  • We implement access controls and authentication measures
  • Regular security audits and monitoring
  • Payment data is handled entirely by Stripe and never stored on our servers

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting support@faderflow.com. Some information may be retained as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate personal data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal data
  • Restriction: Request restriction of processing your personal data

To exercise any of these rights, please contact us at support@faderflow.com.

8. Cookies

We use essential cookies to maintain your session and authentication state. These cookies are necessary for the Service to function and cannot be disabled. We do not use cookies for advertising or tracking purposes.

9. Third-Party Services

Our Service integrates with the following third-party services, each with their own privacy policies:

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other countries where our service providers operate.

12. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information (note: we do not sell personal information).

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@faderflow.com

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